Warranty & Returns

PyJig stands behind the hardware kits we sell. Here's what our warranty covers and what to do if you need to return something.

Warranty

Every PyJig hardware kit is covered by a one-year limited warranty from the date of delivery.

What the warranty covers

We warrant that hardware kits are free from defects in materials and workmanship under normal use for one year from delivery. If a defect is found, we will repair, replace, or refund the affected product at our discretion.

What the warranty does not cover

  • Normal wear and tear on wearing components such as pogo pins, springs, and contacts.
  • Damage caused by misuse, mishandling, improper assembly, or modification of the kit.
  • Damage from operation outside the documented specifications.
  • Cosmetic damage that does not affect function.
  • Repairs attempted by anyone other than PyJig.

Open source software and design files

All PyJig software and design files are open source and provided "as is", without warranty of any kind. The hardware warranty covers the physical kit only — it does not cover the design files or firmware.

Configured fixtures

Fixtures configured from your uploaded board files are covered by the same material and workmanship warranty. Fitment is verified against the design files you provide at the time of your order.

Returns & refunds

You may return an eligible item within 30 days of delivery.

Eligibility

  • Returns are accepted within 30 days of delivery.
  • The item must be unused and in its original packaging with all components included.
  • Return shipping is paid by the buyer unless the item is defective or the return is due to our error.

Refunds

Once the returned item is received and inspected, we'll issue a refund to your original payment method within 7–10 business days. Shipping charges are non-refundable except in cases of defective or incorrect items.

Configuring service

Because configured fixtures are built around your design files and cannot be resold, returns of configured fixtures are handled case by case. If your configured fixture doesn't meet the fitment documented at the time of order, contact us and we'll make it right.

How to start a return

  1. Email info@pyjig.com with your order number, the SKU (for example PYJ-POG-HDN-R1), and what's wrong.
  2. We'll respond with a Return Merchandise Authorization (RMA) number and instructions.
  3. Ship the item back within 14 days with the RMA number visible, including all components and packaging.
  4. Once we receive and inspect the item, we'll ship a replacement or issue a refund as described above.

Need help?

Questions about your order, warranty, or a return?

Contact us